Why did you introduce a premium-rate telephone number for providing information?
Ljubljana Bus station alone is not the source of the information we provide to our customers, we provide these information as added value. The information is collected from numerous coach operators, entered into our database, simplified and kept up to date so that travellers can get the right information faster and easier.
I missed a bus. Am I eligible for a refund for the amount I bought the ticket for?
Unfortunately you are not eligible for a refund if you have missed the bus departure.
Can I return or exchange a valid ticket for another and until when can I do so?
In international travel a ticket can be exchanged for another or returned if you do so at least 6 hours before the departure time. If the departure time is before or at 7:00 a. m. you are required to exchange or return the ticket a day earlier. If the departure time is between 10:00 p. m. and 5:15 a. m. you are required to return or exchange the ticket before 10:00 p. m.
In domestic travel a ticket can be exchanged for another or returned on the purchase date.
In the case of a return, Ljubljana Bus Station takes 10% of the transport price.
Costs of station service and reservation are never returned.
Why do I need to print my online tickets?
Because the bus companies don't offer any other means of verification.
Why do online tickets for domestic transport not enable travel for a specific departure?
An online ticket provides the same service as a ticket purchased at the ticket offices at Ljubljana bus station.
When purchasing tickets for international travel, Ljubljana bus station records capacity in own system and enables travel for a specific departure.
When purchasing tickets for domestic travel, Ljubljana bus station acts as a sales point in the IJPP system (integrated public passenger transport) which does not track capacity and therefore cannot enable travel for a specific departure. Instead, it enables passengers to choose any departure on the given route on the given date.