Frequently asked questions

WHY DID YOU INTRODUCE A PREMIUM-RATE TELEPHONE NUMBER FOR PROVIDING INFORMATION?

Bus station Ljubljana alone is not the source of the information we provide to our customers, we provide these information as added value. The information is collected from numerous coach operators, entered into our database, simplified and kept up to date so that travellers can get the right information faster and easier.

 

I MISSED THE BUS. AM I ELIGIBLE FOR A REFUND FOR THE AMOUNT I BOUGHT THE TICKET FOR?

Unfortunately you are not eligible for a refund if you have missed the bus departure.

 

CAN I RETURN OR EXCHANGE A VALID TICKET FOR ANOTHER AND UNTIL WHEN CAN I DO SO?

You can return or exchange a valid ticket:

  • on national routes at least 2 hours before departure,
  • on international routes at least 6 hours before departure, before public holidays at least 24 hours before departure.

Customers are eligible for a 90 % refund for timely returned tickets, the bus station service fee and reservation fee are non-refundable.

Bus tickets can not be exchanged for any other services obtainable at Ljubljana bus station ticket offices.